Bagdogra Airport is 180 km and Darbhanga Airport is 255 kms away from the property. Taxi’s are easily available and can be arranged on request.

We want to ensure a smooth and convenient experience for all our guests. To help you plan your stay effectively, please familiarise yourself with our check-in and check-out time policy:

Check-In Time:

• Our standard check-in time is 24 hours.
• Should you arrive early, we will do our best to accommodate you, depending on room availability.
• If your room is not ready upon arrival, we will be more than happy to store your luggage securely, allowing you to explore our facilities or the surrounding area.

Check-Out Time:

• Since we have a 24 hours check in policy, we kindly request all guests who have completed their stay to check out when their scheduled stay is over beyond 24 hours X the number of stays they have planned and paid to stay.
• Late check-out requests can be accommodated based on availability.
• If you require a late check-out, please contact our front desk in advance to make arrangements.

Please note:

Early check-in and late check-out requests are subject to availability and may be subject to an additional fee. For your convenience, we offer a luggage storage facility (cloak room) to securely store your belongings before check-in or after check-out. We understand that travel plans can sometimes be unpredictable, and we are here to assist you. If you have any special requests or further inquiries regarding our check-in and check-out times, please feel free to contact our friendly staff, who will be delighted to assist you.

Thank you for choosing Hotel Satkar. We look forward to providing you with a memorable stay.

At Hotel Satkar, we understand that plans can change, and sometimes it’s necessary to modify or cancel a reservation. We have designed our cancellation policy to be fair and flexible, while also considering the impact on our operations. Please take a moment to review our cancellation policy:

Individual Bookings:

• Cancellations made 24 hours and before prior to the arrival / check-in date will receive a full refund of any prepayment made.
• Cancellations made on the arrival date will be subject to a cancellation fee equivalent to 50 % of the total reservation amount.
• In the event of a no-show or early departure, the full reservation amount will be charged.

Group Bookings:

• For group reservations (defined as 5 rooms or more), specific cancellation policies and terms will be outlined in the group contract or reservation agreement.
• Please refer to your group coordinator or our reservations team for the cancellation terms applicable to your group booking.

Special Promotions and Packages:

• Cancellation policies may vary for bookings made under special promotions, discounted rates, or package deals.
• Specific cancellation terms for these bookings will be clearly communicated at the time of reservation.

Reservation Modifications:

• Any changes to your reservation, including date changes or room type amendments, are subject to availability and may result in rate differences.
• Modification requests should be made in advance, and we will do our best to accommodate your needs.

Please note:

• All cancellation requests must be made directly through the same channel used for booking (e.g., online travel agency, travel agent, or our official website).
• Refunds for cancellations will be processed within 7 business days, in accordance with our accounting procedures.
• We recommend considering travel insurance to protect against unforeseen circumstances that may result in cancellations.
• We value your understanding and cooperation with our cancellation policy. By making a reservation with us, you acknowledge and agree to abide by the stated terms.

For any questions or further clarification regarding our cancellation policy, please don’t hesitate to contact our reservations team, who will be happy to assist you.

Thank you for choosing Hotel Satkar. We look forward to welcoming you and providing a memorable stay.

At Hotel Satkar, we strive to accommodate guests of all ages and ensure a comfortable and enjoyable stay for everyone. However, please take note of our age restrictions for booking a room:

Adults: Guests must be at least 18 years of age or older to book a room and check-in independently. Any guest under the age of 18 must be accompanied by a parent or guardian who is at least 18 years old and must stay in the same room.

Minors: We warmly welcome families and understand that minors may be part of your travel plans. Minors under the age of 18 are allowed to stay at our hotel with a parent or guardian. It is the responsibility of the accompanying adult to ensure the safety and well-being of the minor during their stay.

Couple Check-in Policy: At Hotel Satkar, we understand the importance of privacy and the need for couples to enjoy a comfortable and relaxing stay. Our couple check-in policy ensures a seamless experience while maintaining a safe and secure environment. Please review our policy regarding couple check-ins:

• Valid Identification: Both individuals must present valid government-issued identification (such as a passport , Aadhar card or driver’s licence) during the check-in process.
• Proof of Relationship: To ensure the privacy and security of our guests, we require couples to provide proof of their relationship at the time of check-in. Proof of relationship includes a marriage certificate, wedding invitation, wedding photo or any other official document demonstrating the legal union or close familial relationship. Only spouses or close relatives, as defined by applicable laws, are permitted to stay together in the same room.
• Privacy and Security: We prioritise the privacy and safety of all our guests. Our staff is trained to handle sensitive information and respect the confidentiality of our guests’ relationships.
• Room Allocation: Upon check-in, we will assign a room suitable for couples based on availability and room type booked. If you have specific preferences, such as a room with a double bed or a romantic setting, please inform our staff in advance, and we will do our best to accommodate your request.

Please note:

• We strictly adhere to local laws and regulations regarding couple check-ins.
• Our couple check-in policy aims to create a safe and comfortable environment for all our guests.
• If you have any questions or require further clarification regarding our couple check-in policy, please feel free to contact our friendly staff, who will be happy to assist you.

Identification: All guests, regardless of age, are required to present a valid government-issued identification (such as a passport or driver’s licence) during the check-in process.

Please note: We reserve the right to request additional identification or documentation to verify the age and relationship of guests if necessary. In cases where the age requirement is not met, we reserve the right to refuse check-in or cancel the reservation without liability. If you have any questions or require further clarification regarding our age restrictions, please feel free to contact our friendly staff, who will be happy to assist you.

Thank you for considering Hotel Satkar for your stay. We look forward to providing you with a comfortable and memorable experience.

At Hotel Satkar, Katihar, we offer a variety of convenient payment options to ensure a seamless and hassle-free experience for our guests. When you stay with us, you can make payments using the following methods:

Credit Cards: We accept all major credit cards, including Visa, MasterCard and RuPay Card. You can securely provide your credit card details during the reservation process or at the time of check-in.

Debit Cards: We welcome payments made with debit cards bearing the Visa, MasterCard or RuPay logo. Please ensure that your card has sufficient funds to cover the total charges.

Cash Payments: We accept cash payments in the local currency, subject to the applicable laws and regulations. However, please note that we may require a valid credit card or a cash deposit for incidentals upon check-in.

Online Payment Platforms: For added convenience, we offer the option to make payments through popular online payment platforms, such as PayTM, Google Pay or other similar wallet or UPI platforms. Please contact our reservations team for further details.

Please note: We recommend that guests provide a valid credit card upon check-in to cover any incidental charges or damages during their stay. Some third-party booking platforms may have specific payment terms and conditions. Please refer to the booking platform’s terms or contact their customer service for payment-related inquiries. If you have any questions or require further information regarding our accepted payment methods, please feel free to contact our friendly staff, who will be happy to assist you.

Thank you for considering Hotel Satkar, Katihar, for your stay. We look forward to providing you with a comfortable and memorable experience.

Yes, we provide ample parking space for our guests. There is enough free and safe parking available on our premises. However, it’s important to note that parking is at the owner’s own responsibility. While we take measures to ensure the safety of the parking area, the hotel cannot be held responsible for any damage or theft that may occur. We recommend that owners lock their vehicles and refrain from leaving valuables unattended. Our staff is available to assist with any parking-related inquiries or concerns. We have in-campus parking for 14 cars subject to availability. Driver accommodation is available subject to availability and can be checked with the reception. Parking and driver’s accommodation are free subject to availability.

At Hotel Sarkar, we are dedicated to providing our guests with a comfortable and enjoyable stay. Our rooms are thoughtfully designed and equipped with a range of amenities to ensure your utmost satisfaction. When you stay with us, you can expect the following amenities included in your room:

Comfortable Bedding: Sink into a restful night’s sleep with our plush and comfortable beds, complete with high-quality linens and pillows.

Private Bathroom: Each room is equipped with a private bathroom that includes a shower, bathtub, or a combination of both. Complimentary toiletries, including soap, shampoo and fresh towels, are provided for your convenience.

Air Conditioning/ Air-cooling and Heating: Enjoy the perfect climate-controlled environment with individual air conditioning / air cooling and heating units in the applicable category of rooms. Adjust the temperature to your liking for optimal comfort throughout your stay.

Flat-Screen LED TV: Stay entertained with a flat-screen LED TV in your room, offering a wide selection of local and international channels for your viewing pleasure.

High-Speed Wi-Fi: Stay connected and browse the web with our complimentary high-speed Wi-Fi access, available in the first floor rooms and ground floor public areas of the hotel.

Work Desk and Chair: If you need to catch up on work or attend to important tasks, each room features a dedicated work desk and a comfortable chair.

Mini Refrigerator: We provide a mini fridge in Executive Suit only. Keep your beverages cool and store small snacks with the convenience of a mini refrigerator and a well-stocked minibar in your room. Please note that items from the mini refrigerator may be subject to additional charges.

In-Room Safe: Premier AC and suite rooms are equipped with an in-room safe, allowing you to store your valuable belongings securely during your stay.

Iron and Ironing Board: For your convenience, an iron and ironing board are provided. Pl enquire reception for the same.

Complimentary Bottled Water: Stay hydrated with complimentary bottled water available in your Premier AC and Suite rooms.

Please note:

• Room amenities may vary depending on the room type or specific package booked.
• Additional amenities may be available upon request, subject to availability.
• We want to ensure your stay is as comfortable as possible.
• If you have any specific requests or require further information regarding the amenities in our rooms, please feel free to contact our friendly staff, who will be delighted to assist you.

Thank you for considering Hotel Sarkar for your stay. We look forward to providing you with a memorable experience.

A lavish buffet breakfast is included only in CP and MAP rate plans. Other guests can order a la-carte breakfast.

Stay connected and browse the web with our complimentary high-speed Wi-Fi access, available in the first floor rooms and ground floor public areas of the hotel. The wi-fi access is free of charge to the guest.

At Hotel Sarkar, we understand that pets are important members of your family, and we welcome them to our establishment. Our pet-friendly policy ensures that both you and your furry companions have a comfortable and enjoyable stay. Please review our policy regarding pets:

Pet Types: We welcome well-behaved dogs and cats as our guests. Please note that specific restrictions or limitations may apply to certain breeds or sizes of pets. Please contact our reservations team for further details.

Pet Fees: To cover the additional cleaning and maintenance required, a non-refundable pet fee of Rs 500 per pet per stay will be charged. This fee contributes to ensuring a clean and pleasant environment for all our guests.

Pet Etiquette: We kindly request that all pet owners keep their pets on a leash or in a carrier while in public areas of the hotel. Please be mindful of other guests and ensure that your pet does not disturb or cause any inconvenience to fellow visitors. It is the owner’s responsibility to clean up after their pets, both inside the room and in designated outdoor areas.

Room Allocation: We have designated pet-friendly rooms to ensure the comfort of all our guests. When making a reservation, please inform our staff that you will be accompanied by a pet, so we can allocate a suitable room for your stay.

Pet Guidelines: For the safety and comfort of your pet and other guests, please do not leave your pet unattended in the room unless they are securely placed in a carrier. We recommend that you bring your pet’s bedding and familiar items to help them feel more at home during their stay. Please note:

• Guests are responsible for any damages caused by their pets during their stay. Additional charges may apply for any necessary repairs or deep cleaning required.
• Service animals, as defined by applicable laws, are exempt from the pet policy and are welcome to accompany their owners.
• If you have any questions or require further information regarding our pet-friendly policy, please feel free to contact our friendly staff, who will be happy to assist you.

Thank you for considering Hotel Satkar for your stay. We look forward to providing you and your furry companion with a comfortable and memorable experience.

No Smoking Policy in Public Areas: At Hotel Satkar , we strive to provide a clean and healthy environment for all our guests. To ensure the comfort and well-being of everyone, smoking is strictly prohibited in all public areas of the hotel. We kindly request your cooperation in adhering to our no smoking policy. Please review our guidelines regarding smoking in public areas:

Lobby and Common Areas: Smoking is not permitted in the hotel lobby, reception area, corridors, elevators, restaurants, bars, lounges, and other common spaces. These areas are designated as smoke-free zones to ensure a pleasant atmosphere for all guests.

Guest Rooms: Smoking is allowed in guest rooms to accommodate the preferences of our guests. If you are a smoker, we kindly request that you smoke in your room and refrain from smoking in non-smoking areas.

Please note:

• Failure to comply with our no smoking policy may result in additional charges or termination of your stay.
• We appreciate your understanding and cooperation in keeping our hotel clean, fresh, and free from the discomforts associated with smoking.
• If you have any questions or require further information regarding our smoking policy, please feel free to contact our friendly staff, who will be happy to assist you.

Our hotel is disabled friendly with an elevator to access the higher floor rooms.

Yes, an extra bed or crib can be provided on request. There are charges for this facility so please check the availability and pricing at the counter.

Hotel Sarkar is very well located and close to many attractions. Please find the detailed list of attractions here.

At Hotel Satkar, we understand that sometimes you may require a little extra time to unwind and prepare for your departure. We strive to accommodate our guests’ needs and offer a late check-out option based on availability and certain conditions. Please review our policy regarding late check-out:

Subject to Availability:

• Late check-out is subject to availability and cannot be guaranteed in advance.
• We recommend requesting a late check-out at the time of booking or contacting our front desk staff as soon as possible during your stay to inquire about availability.

Additional Charges:

• Depending on the duration of the late check-out, an additional fee may apply.
• The exact charges and availability will be confirmed by our staff upon request.

Storage of Luggage:

If you are unable to secure a late check-out or have a departure time later in the day, we offer complimentary luggage storage facilities. You can securely store your belongings with us, allowing you to explore the area or attend to business without the hassle of carrying your luggage.

Late Check-Out Etiquette:

• We kindly request that guests who are granted a late check-out be considerate of the hotel’s operations and other guests.
• Please ensure that you vacate the room promptly by the agreed-upon late check-out time.
• Late check-out beyond the agreed-upon time may result in additional charges equivalent to a full day’s stay.

Please note:

• Late check-out requests are subject to availability and the discretion of the hotel management.
• Late check-out may not be available during peak periods or when the hotel is fully booked.
• Our standard check-out time is 24 hours X number of days booked. Any requests for late check-out beyond this time may be subject to additional charges.
• For further information or to inquire about late check-out availability, please contact our front desk staff, who will be happy to assist you.